We deliver to mainland France through Colissimo, with home delivery with signature or a Pick-Up & Go location.

We also deliver all around the world with DHL Express International.

Additional taxes may be applied by the customs services in non-European countries, these charges are payable by the customer.

When an international delivery (especially in a country with custom taxes) is refused by a client, the brand has the right to charge the client for the return shipping and custom fees (for the return to sender). The total of the fees will be deducted from the client's refund.

How do you return an item?

You may return articles no longer in their original packaging within 15 days of the date of home delivery at your home or pick-up on site.

To be eligible for complimentary returns, it is essential to contact us beforehand at and to tell us the item(s) that you wish to return. Within 48 hours, we will forward you a printable voucher to place on your parcel to be dropped off at the post office or a pick-up location.

Complimentary returns are only granted to parcels sent from mainland France. International returns must be covered by the customer.

We are committed to reimbursing you within 15 days.

© 2017 POLENE